We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@pochisr.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@pochisr.com

Damages and issues

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

To process your request, please provide:

●Your order number

●A brief description of the issue

●Clear photos of the product and its original packaging

●Provide clear photos of the product damage.

After reviewing your claim, we will determine the appropriate solution, which may include a replacement, exchange, refund, or other reasonable resolution.

Return & Exchange Policy

We strive to ensure every customer is satisfied with their purchase. Please review our return and exchange policy carefully before submitting a request.

Purchased goods can be returned within 7 calendar days of receipt. The maximum return period is 14 days.

To be eligible for a tax refund, all goods must meet the following conditions:

● Unused, unworn, and unwashed

● Free from stains, odors, damage, or deformation

● Returned to original packaging

● Original labels must remain affixed.

Exceptions / non-returnable items

For hygiene and safety reasons, we are unable to accept returns or exchanges for the following items:

●Underwear and intimate apparel

●Items that have been worn, washed, or used

●Complimentary gifts or promotional items

●Products marked as "Final Sale" or "Non-Returnable"

Returns for Non-Quality Reasons

Returns or exchanges requested for personal reasons are accepted under our standard return policy; however, customers are responsible for all return shipping costs.

These reasons include, but are not limited to:

●Ordering the wrong size

●Ordering the wrong item

●Change of mind

●Personal preference or style

●Slight color differences caused by lighting or monitor settings

●Minor measurement differences within a reasonable manufacturing tolerance

Please note that these situations do not qualify for free return shipping or free exchanges.

Returns Require Authorization

All returns require prior approval from our customer service team before being sent back.

Unauthorized responses will not be accepted or processed.

Unless instructed by our technical support team, do not send returns to the shipping address shown on the packaging.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@pochisr.com